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Help

Help Topics

1.  Who is Bankai.jp

2.  Artwork Formats & Sizes

3.  Copyright & Printing

4.  Applying Vinyl Stickers





FAQ's

Payments

What payment methods do you accept?

We accept PayPal & Bank Transfer.


Do you offer C.O.D terms?

No, all payments must be made and clear before we begin work on your order. For items in stock, payments must clear before the order will be shipped.


Do you offer credit term accounts?

Sorry, we do not currently offer credit accounts, even to AAP members. All print orders must be paid for before we produce them. We don't offer credit accounts because enforcing payments on overdue accounts is both incredibly difficult and a very time consuming process.



Printing Time Frames 

How long does it take to get custom stickers printed?

We do print runs every day. During quiet periods, we do them every second day. If your custom job is not large enough to fill its own print run, it will wait until the next print run occurs. During peak times (before a major con) it can take up to 72 hours due to the artwork queue, however this is rare and we will email you to let you know about any queues. When we print we have to allow 24 hours for the ink to try fully, therefor we cannot ship your order the same day we print it.


How long does it take to get custom canvas printed?

It's one of our most popular services so usually custom canvas jobs are run every second day, alternated with other print job types. If your canvas is being stretched and mounted, please allow up to 72 hours for this to be completed as it has to be done by hand. If your canvas is a non-standard size, it can take up to 4 days to complete and mount depending on our work load as the frames have to be custom cut, we do this twice a week.


How long does it take to get custom apparel printed?

Custom apparel is printed on demand. We order in blank apparel only as required in the sizes you request. Once stock arrives, your designs are printed and heat pressed by hand. We usually ask you allow at least 5 business days for us to process and print apparel. Larger orders will require longer lead times especially during peak periods. 



Shipping 

Who do you ship via?

Australia Post is our preferred delivery method. We will usually send via standard letter for small stickers, large letter for large stickers, and poster tubes for posters, unmounted canvas, large stickers and free hanging banners.

For apparel, mounted canvas and oversize orders we send via a variety of delivery services including TNT, Fastway, Couriers Please, StarTrack, Allied, FedEx and DHL depending on size and price. We will always advise you who we are intending to ship via before we ship you something.


What does shipping cost?

Please see our Shipping Information page for details.

Do you insure shipments?

Anything sent via a courier is insured to the total value of your invoice unless we advise you otherwise.

Express post letters are insured to the total value of your invoice. Standard letters are not insured, we do not take responsibility for damage or loss in transit for these type of items. 


Will you replace items lost or damaged in transit?

We will replace anything that is lost or damaged in transit EXCEPT for standard untrackable letters. Please ensure you choose to ship via tracked methods (these are insured) if you want any products that are lost or damaged in transit replaced free of charge.